All interesting and useful information about the hotel is included in this guide.
ACCENT AQUA
In our hotel we are waiting for our guests with our own, carbonated and noncarbonated filtered water. If you would like to buy the unique bottle of the filtered water, we are at your disposal at the reception. In addition, it is possible to buy our special water-bottle at the reception, which we refill with filtered water free of charge during your stay.
ADAPTER
Should you need a power adapter or charger for your mobile phone, please notify reception.
AIR CONDITIONING
Temperature can be adjusted to meet your personal needs with the help of the air-conditioning located in the room.
ANTI-ALLERGY PILLOWS AND DUVETS
They are provided upon request, please contact reception.
BABY AMENITY
Baby cribs, baby mattress, high chair, baby breathing monitor, baby bottle and food warmer are provided upon request, please notify reception.
BANK, ATM
The nearest ATM is a 4-minute walk from the hotel, it is located at Fő utca 12.
BANK CARDS
We accept the following cards: American Express, Eurocard/ Mastercard, Maestro, Visa, Visa Electron.
BAR
Various alcoholic and non-alcoholic drinks are served in our Bar every day. See the drink list for further information. Our Bar can be reached at extension 444.
BATHROBE, SLIPPERS
Bathrobe and slippers are provided free of charge. Please contact reception to require such services.
BEVERAGE SERVICE
Beverage service is available in the lobby of our hotel. For further information, please contact reception.
BIKE RENTAL
The city and its surroundings have several exciting cycling routes. Request the help of the reception to rent a bike.
BILL
During your stay, you may charge your consumption in the restaurant and at the bar to your bill.
BLANKETS
You may request extra blankets at the reception free of charge. Please dial 444!
BREAKFAST
Our rich buffet breakfast offered in the hotel’s dining hall is a great way to start your day. Buffet breakfast is available from 7 am until 10:00 am on weekdays, and from 7 am until 10:30 am on weekends. If you wish to have breakfast in your room, you may choose from the room service menu and you may order by dialling extension 888.
CALLS OUTSIDE THE HOTEL
You can make national or international calls at the reception for additional charges. For further information please contact our colleagues at the reception.
CAR RENTAL
If you would like to rent a car, please contact reception for further information.
CHECK-IN AND CHECK-OUT TIMES
Rooms are available from 2 pm on the day of your arrival. If you arrive earlier we cannot guarantee that the room will be ready, however, our employees work hard to prepare your room as soon as possible. If your early arrival can be predicted please notify us thereof upon reservation. Additional charges shall be paid for early arrival if the occupancy of the hotel requires that. You are required to check out until 11 am on the day of your departure. If you wish to check out later, please notify reception. Additional charges shall be paid for late checkout if the occupancy of the hotel requires that.
CLEANING SERVICES, LINEN CHANGE
Our housekeepers clean the rooms daily between 9 am and 3 pm on each day. Linens are changed every 3 days.
If you wish to receive an additional linen change, please inform the reception of such request by dialling extension 444! In order to protect our environment, towels are changed every 3 days. If you wish to receive an additional change, please leave the towel to be changed on the bathroom floor. If our housekeepers find the towels hanged, they will be changed every 3 days.
CURRENCY EXCHANGE
Your bill may be settled with Euro; however, you cannot exchange money in our hotel. Our employees at the reception are eager to provide information about banks and currency bureaus located in the city and about their opening hours. The nearest place where you can exchange money is within a five-minute walk.
DO NOT DISTURB
In case you do not wish to be disturbed, please leave the “Do not disturb” sign on the outside doorknob. If you do not wish to receive any phone calls during such time, please notify reception. Pursuant to our House Rules, room numbers are not disclosed to visitors.
ELECTRICAL OUTLETS
Voltage is 220V. Please contact reception if you need an adapter or converter.
EMERGENCY NUMBERS:
Reception 444
General emergency number 112
Police 107
Ambulance 104
Fire service 105
FIRE PREVENTION
Please read the fire safety regulations placed on the doors carefully and familiarize yourself with the location of emergency exits. Green, luminous signs show the shortest route to the emergency exits. If you detect fire please, call the reception by dialling extension 444! Fire extinguishers and manual, red fire alarms are visibly indicated on each floor. In case of fire, do not use the elevator! Through the staircase you can reach the ground floor and from there you can reach the street.
FIRST AID
Our colleagues at the reception are at your disposal if you need first aid. We do not provide any medicine.
FLOWERS
If you wish to order a bouquet of flowers, please contact reception. Please dial extension 444!
GAS STATION
Ask the reception for directions. We will recommend gas stations located within a 10-15-minute drive.
GUEST FEEDBACK
Your experience is of great importance at our Hotel and Accent Hotels. We would appreciate if you could take a few moments to tell us your opinion and experiences. Please complete the questionnaire left in your room or tell us your opinion online. Thank you for your feedback.
HAIRDRYER
all rooms are equipped with a hairdryer which can be found in the wardrobe. The hairdryer can be operated with a sensor equipped with safety functions which can be turned on by touching.
HANGERS
Hangers can be found in the wardrobe. Should you need extra hangers in your room, dial our reception.
HEATING
Heating can be adjusted to meet your personal needs with the air-conditioning control panel in the room. Should you need any help, contact our colleagues at the reception: dial extension 444!
INFORMATION MATERIALS
Further information about the city, its surroundings and programs is available at the reception. A wide range of information materials is provided free of charge as well.
INTERNAL NUMBERS OF THE HOTEL
Reception:444, Restaurant/Bar: 888
INTERNET
Broadband wireless Internet is provided in the guestrooms and public areas free of charge. Choose MonasteryGuest Network and enter the following password: Monastery30. Our guests may also access the Internet on tablets located in the lobby free of charge.
IRON
Please dial extension 444 to request an iron at the reception.
IT SUPPORT
Should you have any difficulties with any of your IT devices, contact our reception staff.
KEY
Please leave your key (card) at the reception when you leave the hotel.
LAUNDRY AND IRONING SERVICES
Should you need laundry and ironing services, please notify reception. Such services are provided for additional charges, the price list can be found in the wardrobe. Clothes intended to be washed and ironed can be handed over at the reception in the laundry bag located in the wardrobe. Clothes handed over until 8:30 am will be returned on the same day after washing and ironing. Requests received after 8:30 am will be fulfilled on the following day. Operating hours: from Monday until Saturday. On Sundays and national holidays the service is limited; for further information please contact reception.
LOST AND FOUND
With regard to found items, contact the reception. Except for perishable items, found items are stored for six months free of charge.
LUGGAGE STORAGE
Luggage storage services are provided free of charge in our hotel, upon request, contact reception.
LUGGAGE TRANSPORTATION
A luggage trolley is available in the lobby which can be used free of charge. If you need luggage transportation services, ask for help at the reception.
MAINTENANCE
Should you detect any defects in connection with any of the facilities placed in your room, please contact reception by dialling extension 444!
MAP
A map of the city may be requested at the reception free of charge.
MEDICAL SERVICES
If you need a doctor, please contact reception by dialling extension 444!
MESSAGES
Your received messages are delivered to your room automatically, however, upon request; they can be picked up at the reception as well.
MINIBAR
The minibar in the room is replenished once a day. You may find the price list on the table above the minibar. If you need extra drinks, please contact reception by dialling 444. You may order drinks from the room service’s menu by dialling 888.
NEWSPAPERS, DAILY PAPERS
Digital daily newspapers are available on the tablet in the hall of the hotel.
NON-SLIP MAT IN BATHROOM
It is provided upon request, please contact reception.
PACKED BREAKFAST
If you leave before 7 am, please notify reception there of until 4 pm on the day before your departure in order to pack breakfast for you!
PARKING
The hotel has a car park in Ponty utca with a limited number of parking spaces for our guests arriving by car for a daily fee. The car park is not a secured parking lot and the hotel is not liable for cars left in the parking lot. For further information please contact reception.
PAYMENT
If you pay in cash, HUF and EUR are accepted. In case of paying with bank cards, the following cards are accepted: American Express, Eurocard/ Mastercard, Maestro, Visa, Visa Electron.
PHARMACY
The nearest pharmacy is a 4-minute walk from the hotel; it is located at Fő utca 12. To learn more about opening hours, contact reception.
PILLOWS
Our guests may choose from pillows with different compositions. If you need extra pillows, notify the reception of such need by dialling extension 444!
POST OFFICE
The nearest post office is within a 10-minute walk; however, you may hand over your stamped letters to be mailed to our employees at the reception. Deliveries for you can be picked up at the reception as well.
PRINTING ANG PHOTOCOPYING
You have the option to photocopy free of charge. Such services can be requested at the reception. Please send the documents to be printed to the following email address: info@monasteryhotel.hu . For further information please dial extension 444.
PUBLIC TELEPHONE
A telephone is available for the guests at the reception from which external calls can be made. Our colleagues at the reception can provide further information on the costs of such calls.
RECEPTION
The staff at the reception is available for our dear Guests personally or by dialling extension 444 from the telephone in your room 24 hours.
RESERVATIONS
If you wish to book rooms for another stay, please contact reception. For our best offers visit the website of the hotel: www.monasteryhotel.hu
RESTAURANT
National and international dishes and drinks are served in our restaurant seven days a week.
The UMO Restaurant is open from Monday to Saturday from 17:30 to 22:30, closed on Sundays. More information is available on the restaurant's website: www.umorestaurant.hu.
The Moszkvatér Bistro is open from Wednesday to Sunday from 12:00 to 23:00, closed on Mondays and Tuesdays. More information is available on the restaurant's website: www.moszkvaterbisztro.hu.
ROOM SERVICE
It is available seven days a week; for further information see the room service menu placed in your room.
SAFE
Please place your valuable belongings in the safe located in your room. The manual containing the instructions for using the safe is on the door of the safe. A safe is available for securely storing your valuable belongings at the reception as well.
SECURITY CAMERA
security cameras are in operation in public areas to ensure our guests’ safety.
SECURITY STANDARDS
Please lock the door when you leave your room or go to bed.
SEWING KIT
A sewing kit can be found in the wardrobe.
SEWING SERVICES
Repairing clothes is available for additional charges. For further information please contact the reception staff by dialling 444!
SHOESHINE SERVICES
A shoeshine machine is available in the lobby and a shoeshine sponge can be found in the wardrobe of the room.
SIGHTSEEING, EXCURSIONS
A wide range of programs are offered at our reception and we are happy to recommend various options.
SLIPPERS
slippers are supplied to the guests free of charge if requested at the reception.
SMOKING
Smoking in the hotel is prohibited. Smoking in only allowed in designated areas, 5 meters from the main entrance and 5 meters from the entrance of our garden patio. The hotel is entitled to charge you a penalty in the amount of 200 € for infringing our smoking policy.
SPECIAL DIET
If you have any special requests regarding breakfast, please notify the reception thereof and our colleagues will gladly help you.
STORES
For further information about the address and opening hours of stores located in the city, please contact the reception staff: dial extension 444!
TAXI, TRANSFER
With respect to taxi and transfer services, please contact the reception for further information. Please dial extension 444!
TELEPHONE
you can make internal calls from the telephone located in your room. If you wish to call another guestroom, dial the room number on the phone. If you do not know the room number you wish to dial, call the reception and our colleague will put you through to the requested extension.
TELEVISION, RADIO
Several international and Hungarian TV channels or radio stations are available on the TV. The exact allocation of the channels can be found in the channel list.
TIME ZONE
Hungary is in the Central European Time Zone which is 1 hour ahead of the Coordinated Universal Time. You may ask for the exact time at the reception.
TIPS
There is no general regulation in Hungary which sets forth that service fee shall be included in the prices of the hotel and the restaurant. If you are satisfied with the services, tips are always greatly appreciated. The general rate of the tip is 10-15% of the total amount.
TOILETRIES
Shaving kits, toothbrush and toothpaste may be requested at the reception free of charge.
UMBRELLA
In case of bad weather, request the umbrellas provided for our guests at the reception free of charge.
WAKE-UP CALL
Inform reception of the requested time of the wake-up call. Please dial extension 444!